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OZONO Service Suite
OZONO Service Suite (OSS) provides service organizations with a complete solution for optimizing field resource usage while increasing customer service efficiency. OSS is based on a unique architecture that combines the precision of Business Process Management with the flexibility of a full Multichannel Architecture, providing unprecedented control and efficiency to the organization. The OZONO Service Suite supports the entire service delivery process, from scheduling and dispatching, to execution and monitoring, and operational and strategic analysis, in a fully integrated and process-oriented manner.
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