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mBPM^TM Field Force Automation

mBPM FFA^TM is a pre-packaged solution designed to provide efficient field  force support in order to increase service quality and efficiency in field operations. Based on mBPM^TM, TEKEVER's field force automation solution provides the customer with full functional control, and the flexibility to rapidly improve and extend the existing solution, even on a tight budget and timeframe.

mBPM^TM FFA includes out-of-the-box support for:

• Creating and managing work-orders
• Managing and controlling schedules and workload for field personnel;
• Manual and automatic distribution of work-orders to field teams;
• Mobile support for managing and executing work-orders
• Offline mobile execution with manual or automatic synchronization
• Available for Windows Mobile, Java Mobile, Symbian and Blackberry devices
• Real-time reporting of field activity
• Process and resource performance indicators
• Integration with external information systems
• Built-in data and process security

The major benefits of using mBPM^TM FFA include:

• Increasing customer satisfaction, by shortening response times
• Lowering personnel costs, by having effective real time allocation
• End-to-end quality control, promoting process improvement

To learn more about the benefits of mBPM^TM FFA, please read the mBPM^TM FFA whitepaper, and contact us.