Homepage > Solutions > mBPM Healthcare

mBPM^TM Healthcare

mBPM^TM HC is a pre-packaged solution designed to improve customer service in healthcare institutions. By providing effective and integrated control for all operational, management and analysis processes, mBPM^TM HC guarantees real-time and accurate information for every professional, coordinating their activities within the same processes, and thriving for the same corporate goals.

The mBPM^TM HC solution was built upon several years of exhaustive process analysis and practical experience in leading healthcare organizations in both the public and private sector. As a result, mBPM^TM HC provides out-of-the-box support for most activities within the healthcare institution, while guaranteeing the freedom to redesign their underlying business process models in order to adapt to the specific requirements of the institution.

mBPM^TM HC support supports three types of activities within the organization: operational, management and analysis processes.

Operational Processes

mBPM^TM HC supports the core process of any healthcare company, including clinical and administrative tasks that occur since the patient first contacts the institution until after he leaves it.

Operational Processes supported within mBPM^TM HC

• Manual and Automatic single and multi-appointment booking
• Maintaining schedule and work list for all personnel, equipment and rooms
• Fast patient admission, with patient arrival queue management
• Electronic Patient Record maintenance, with access from web and mobile devices to assure availability of medical information anywhere at anytime
• Appointment support, including performing specialty exams, dictating and typing medical reports and integrating with most common analysis equipment (standard APIs like DICOM)
• Support for surgery scheduling, execution and management
• Internship management
• Support for exam storage, management and delivery
• Patient follow-up regarding prescription alerts and appointment scheduling using SMS

Management Processes

mBPM^TM HC provides full flexibility for managing human resources and equipment:

• Managing personnel schedules and shifts
• Accurate time-attendance through web-based time-clock or integration with physical time clocks
• Managing personnel fees and medical acts pricing
• Stock management for drugs and support material

Analysis Processes:

Out-of-the-box KPIs for bookings, admittance, medical act execution, customer loyalty, personnel efficiency, equipment efficiency, among others.

Major Benefits

• Improved patient service quality
• Guaranteed data quality
• Creation of a paperless environment
• Resource usage optimization
• Adaptability to each companies' specific needs
• Full web-based interface for easy deploy, management and control
• Multi-channel architecture, allowing each person to choose the most appropriate device to access the system
• Full scalability through a robust architecture
• Integration with most commonly available analysis equipment
• Open integration architecture

To learn more about the benefits of mBPM^TM HC, please read the mBPM HC whitepaper, and contact us.

Performing a new booking

Simple view of admission process

Technician's vew over pending exams

Simple reporting facilities